Contact information

We'd Love to Hear From You

At Aura House, we're committed to providing exceptional customer service. Whether you have a question about a product, need assistance with your order, or simply want to get in touch, we're here to help.

Customer Support

For all enquiries, please contact us using the details below:

Email: support@aurahouse.co.za

We aim to respond to all emails within 24–48 business hours.

How We Can Help

Our support team can assist you with:

  • Product information and recommendations

  • Order updates and tracking

  • Shipping and delivery enquiries

  • Returns and exchanges

  • Payment and checkout assistance

  • General questions and feedback

Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your email (if applicable):

  • Your full name

  • Order number

  • A detailed description of your enquiry

  • Photos (if your enquiry relates to a damaged or incorrect item)

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (SAST)
Saturday, Sunday & Public Holidays: Closed

Emails received outside business hours will be answered on the next business day.

Thank You for Choosing Aura House

Your satisfaction is our priority. Thank you for shopping with Aura House. We appreciate your trust and look forward to assisting you whenever you need us.